FAQ

Orders & Payment

1.  How can I track my order? Log in to your account and check order status in the order page. A tracking number will be sent to your email once shipped.

2.  What payment methods do you accept? We support credit/debit cards, digital wallets and bank transfers shown on checkout page.

3.  Can I cancel my order? Orders can be fully refunded before shipment. After delivery, please apply for return per Return & Refund Policy.

 

Return & Refund

1.  How long is the return period? Return requests shall be submitted within 14 days after receiving goods.

2.  When will I get my refund? Approved refunds will be returned to your original payment method within 3–10 working days.

 

Account & Service

1.  How to modify personal information? Edit your profile directly in account settings.

2.  Who should I contact for after-sales issues? Send emails to our official support mailbox or reach customer service online.