Privacy Policy
1. General Provisions
This Policy describes how we collect, use, store, disclose and protect your personal information, as well as the rights you are entitled to.
By accessing or using our products and services, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this Policy, please stop using our services immediately.
We reserve the right to revise this Policy from time to time. We will notify you of material changes via in-app announcements, emails or other appropriate channels. Your continued use of our services after the update takes effect constitutes your acceptance of the revised Policy.
2. Information We Collect
We collect personal information only on a lawful, legitimate and necessary basis. The types of information we may collect include:
Account & Identity Information: Mobile phone number, email address, nickname, avatar, real-name authentication documents (e.g. ID card number, collected only to meet legal compliance requirements).
Device & Network Information: Device model, operating system, unique device identifier, IP address, operation logs and crash logs.
Usage Data: Browsing records, click logs, search keywords, order & transaction records, service preferences and interaction behaviors.
Location Information (with your explicit permission): Coarse or precise geographic location, used for map services, delivery, nearby function matching and related scenarios.
Payment Information: Order amount, payment channel, transaction serial number. We will not store complete bank card numbers or payment passwords.
Customer Service & Feedback Content: Descriptions of your inquiries, uploaded images, contact information you voluntarily provide when contacting support.
3. How We Use Your Information
We use your collected information solely for the following purposes:
To provide, maintain, upgrade and optimize our products and services;
To complete account registration, login, identity verification and risk control for account security;
To process orders, arrange delivery, handle after-sales requests and deliver customer support;
To send service notifications, order updates and security alerts. You may opt out of non-essential marketing communications at any time;
To conduct data analysis, troubleshoot technical failures and improve product experience;
To comply with applicable laws, regulations, regulatory requirements and judicial procedures.
4.Sharing,Transfer and Public Disclosure of Information
We will never sell your personal information to any third party without your explicit consent.
We may share your information with third parties only under the following circumstances:
Authorized service partners necessary to deliver services, including payment service providers, SMS suppliers, cloud service vendors and logistics providers;
Where you have given separate, clear consent to the disclosure;
To respond to legal obligations, public safety demands, compulsory orders from judicial or regulatory authorities;
In the event of merger, acquisition or asset transfer, the receiving party shall remain bound by this Privacy Policy.
We will only publicly display your information if you voluntarily publish such content through our platform.
5. Information Storage and Security Protection
We retain your personal information only for the shortest period necessary to fulfill the purposes for which the information was collected, or as required by applicable laws and regulations.
We adopt industry-standard security protection measures including data encryption, access permission control, firewalls and security audits to safeguard your personal data.
You acknowledge that no internet transmission or electronic storage system can guarantee absolute security. We will implement reasonable safeguards to protect your data but do not warrant complete immunity against security risks.
6. Your Rights Relating to Personal Data
You may exercise the following rights by contacting our customer service or adjusting settings within our platform:
The right to access and correct your personal information;
The right to request deletion of your personal information (excluding data we are required to retain by law or contractual agreements);
The right to withdraw previously granted permissions (e.g. location, photo album, microphone access);
The right to apply for account cancellation;
The right to obtain a copy of your personal data and restrict or object to non-essential data processing.
7. Minors Protection
If you are under the age of 14, you must use our services with the consent and supervision of your legal guardian.
We do not actively collect personal information of minors. If we discover we have unintentionally collected minor data without guardian approval, we will delete such information immediately upon detection.
8. Third-Party Services
Our products may contain third-party hyperlinks, software development kits (SDKs) or plugins, including payment tools, map services, data statistics tools and advertising modules. This Privacy Policy does not apply to third-party platforms, and their data handling shall be governed by their own privacy policies. We disclaim liability for any acts of third parties.
9. Cross-Border Data Transmission
Unless otherwise specified, all personal information you provide will be stored within Chinese mainland. We will obtain your separate consent before transferring your personal data overseas if such transfer becomes necessary.