Return & Refund Policy
1. General Rules
Returns and refunds are processed in accordance with this policy and applicable consumer protection laws.
To be eligible for a return or refund, your request must be submitted within the valid period stated on the Platform.
Products must be unused, in original packaging, and in the same condition as received.
2. Eligibility for Return & Refund
Returns and refunds are accepted in the following cases:
Product is defective, damaged, or not as described.
Wrong item, missing parts, or incorrect delivery.
Other conditions approved by our customer service.
3. Non-Returnable Items
The following items are generally not eligible for return or refund:
Used, worn, damaged, or altered products.
Customized or personalized items.
Digital products, services, or content once delivered or activated.
Items marked as non-returnable at the time of purchase.
4. Application Process
To apply for return or refund:
Contact customer service and provide your order number, photos, and reason.
Wait for our review and approval.
Follow instructions to return the item (if required).
We will inspect the returned item and process your refund.
5. Refund Processing
Approved refunds will be issued to your original payment method.
Processing time depends on your payment provider or bank.
Shipping costs are refundable only if the return is due to our error.
6. Late or Missing Refunds
If you have not received your refund:
Check your bank account or payment wallet again.
Contact your payment provider for processing status.
Contact us for further assistance.
7. Order Cancellation
Orders may be canceled before shipment for a full refund.
Once shipped, cancellation is treated as a normal return.
8. Policy Changes
We reserve the right to update this policy at any time. Changes will take effect when posted on the Platform.